Privacy Policy

1. Introduction

Guesteas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Passport and identity documents for verification purposes
• Travel preferences and trip planning details
• Payment information (processed securely through our payment partners)
• Communication records when you contact our support team

3. How We Use Your Information

We use the information we collect to:

• Process and manage your trip bookings
• Verify your identity for security purposes
• Communicate with you about your bookings and services
• Coordinate with our service partners (hotels, transport, etc.)
• Improve our platform and services
• Send you updates and promotional communications (with your consent)

4. Information Sharing

We may share your information with:

• Service providers (hotels, transport companies, tour operators) to fulfill your bookings
• Payment processors to handle transactions securely
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@guesteas.com
Phone: +254 724 669 095
Address: Nairobi, Kenya