Terms of Service

1. Acceptance of Terms

By accessing and using Guesteas, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Service Description

Guesteas is a travel planning platform that enables users to plan, book, and pay for travel services in Kenya, including but not limited to:

• Airport meet and greet services
• Ground transportation
• Safari and game reserve bookings
• Hotel accommodations
• Protocol and security services

3. User Accounts

To use our services, you must create an account and provide accurate information including:

• Your full legal name as it appears on your passport
• Valid email address and phone number
• Passport documentation for identity verification

You are responsible for maintaining the confidentiality of your account credentials.

4. Booking and Payment

• 100% Prepayment Required: All bookings require full payment upfront before confirmation.
• Pricing: All prices are displayed in USD and are subject to the rates at the time of booking.
• Confirmation: Your booking is only confirmed after successful payment and verification by our operations team.
• Quotation: System-generated quotations are final unless edited by the user before payment.

5. Cancellation and Refund Policy

All bookings require 100% prepayment. Once payment is made, services are considered reserved and operationally committed. Cancellations must be submitted in writing through the system or official communication channels.

• Cancellation more than 24 hours before first engagement: 30% refund of total amount paid. 70% is non-refundable, covering administrative costs, supplier reservations, planning, and system operations.
• Cancellation within 24 hours or after commencement: No refund. This includes same-day cancellations, no-shows, partial use of services, and early termination.

The following are strictly non-refundable once paid: airport services, vehicle reservations, security assignments, protocol/aide bookings, hotel reservations governed by partner rules, and any third-party charges already incurred.

Refunds are processed via the original payment method within 7–14 business days. For full details, see our Cancellation & Refund Policy.

6. Service Provider Relationships

Guesteas acts as an intermediary between you and various service providers. While we carefully vet our partners, we are not directly responsible for their services. Any issues should be reported to us immediately for resolution.

7. User Responsibilities

You agree to:

• Provide accurate and complete information
• Ensure you have valid travel documents (passport, visa if required)
• Comply with all local laws and regulations during your trip
• Treat service providers and staff with respect
• Report any issues or concerns promptly

8. Limitation of Liability

Guesteas shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: legal@guesteas.com
Phone: +254 724 669 095
Address: Nairobi, Kenya